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Delivery & Returns

Delivery Information

At Outlet House, we are committed to getting your order to you as quickly and efficiently as possible. We offer fast and reliable delivery methods.


As a small business we work with independent couriers who cover your location unless you fall within our "local" radius we will arrange everything with you directly and one of our own team will make the delivery to you. 

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Our shipping costs are standard across all products & we cover England & Wales at £85.00, Scotland at £135.00 & NI at £215.00 - we can also offer shipping to EU and if this is of interest to you, please contact us directly for a quote.

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All deliveries will be made within 4-6 weeks from order date unless otherwise requested by customers at the time of order. We can hold items for longer if you require us to in order to suit moving dates or such like circumstances.

 

The teams should be flexible with meeting convenient delivery days with you and all their details will be on your shipping confirmation email.

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Returns & Exchanges

 We want you to be completely satisfied with your purchase and we know you will have chosen us as a more sustainable and unique option and by purchasing from Outlet House we appreciate you are working with us & continuing on our initiative.


If you have any questions about the items then you can also get in touch with us directly before ordering. 

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If you happen to reconsider your purchase, we completely understand that this can occur from time to time. You can return your items within 14 days of delivery, provided they are unused and have their original tags attached. To initiate a return, please reach out to us at sales@outlethouse.co.uk and we will be able to provide you with the relevant returns depot details. 

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As a small business, we kindly ask that customers cover the return shipping costs. Additionally, we cannot be held responsible for any damages or losses that may occur during the return process, so please ensure that items are well-packaged or sent back in their original packaging.

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Alternatively, or if you change your mind after the 14 day period, we can recommend you to consider selling the items yourself on different marketplace platforms, given their price point and "second hand" / sustainably sourced product nature. This approach not only helps maintain an eco-friendly circular system for furniture but also reduces our carbon footprint when possible. If you need assistance, we're here to help with photos and anything else you might require!

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