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Delivery & Returns

Delivery Information

At Outlet House, we are committed to getting your order to you as quickly and efficiently as possible. We offer fast and reliable delivery methods.


As a small business we work with independent couriers who cover your location unless you fall within our "local" radius we will arrange everything with you directly and one of our own team will make the delivery to you. 

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Our shipping costs are standard across all products & we cover England & Wales at £85.00, Scotland at £135.00 & NI at £215.00 - we can also offer shipping to EU and if this is of interest to you, please contact us directly for a quote.

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The teams should be flexible with meeting convenient delivery days with you and all their details will be on your shipping confirmation email.

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Returns & Exchanges

At Outlet House, we want you to be completely satisfied with your purchase and we know you will have chosen us as a more sustainable and unique option.

 

Due to the outlet nature & sustainable sourcing of our products all our pieces are sold under an all sales final policy and are non returnable or refundable.


All our pieces are photographed in detail and any flaws and finer details are mentioned in the items description so please be sure to look over this to make sure you are happy before you purchase. If you have any more questions about the items then you can also get in touch with us directly before ordering. 

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If you do change your mind about your purchase, which we understand can sometimes happen, we hope that due to the price point and the nature of the products that you are able to sell the items on yourself on various marketplace platforms to continue to support the most eco-friendly way of keeping the furniture in a circular system and reducing our carbon footprint where not necessary - we can also assist you with photos etc if you need help doing this.

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By choosing to purchase from Outlet House we appreciate you are working with us & continuing on our initiative.

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